SHIPPING TERMS

1. Destinations

Delivery is within Germany and to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden,  Switzerland, Monaco, UK

2. Shipping costs (including VAT)

2.1 Domestic

  • For the "standard shipping", we charge a flat rate of € 5.90 per order.

  • For the "express shipping", we charge a flat rate of € 9.90 per order.

2.2 Deliveries Abroad

  • For the insured "standard shipping" to Austria we charge a flat shipping fee of 15 € per order.

  • For the insured "standard shipping" to Switzerland we charge a flat shipping fee of € 25 per order.

  • For the insured "standard shipping" we charge a flat shipping fee of 30 € per order to all other countries listet above.

3. Delivery Time

Unless not stated differently in the respective offer, the domestic delivery takes between 2-3 days after payment was recieved. For international deliveries it takes between 2-4 days after payment was recieved.

Please note that there is no delivery on Sundays and public holidays.

If you ordered items with different delivery times, we will send the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time you have ordered.

Payments

PAYMENTS, FEES AND TAXES

We accept payments via PayPal or credit card.

Please note, that for orders with delivery within the European Union there are no additional taxes or duties to pay. For orders from countries outside the EU you may have to pay import fees and tax on arrival. Since customs policies vary widely from country to country, please contact your local customs office for further information.

In case of further questions please send us en email at: info@bahnsteiga.de

WARRANTY

Warranty Policy

BAHNSTEIG A proudly guarantee the quality of all our products. Items with defects in materials, stitches and closures will be replaced or repaired within 1 year after delivery. Customer takes care on all shipping duties.

In case of further questions please send us en email at: info@bahnsteiga.de

Refunds and exchanges

refund and exchange Policy

If you would like to return your purchased item, please contact us in 14 days after you receive it. We accept goods only in their unused condition. The item should be delivered in it’s original packaging. Please take care to secure it’s shape from bending with materials which were in packaging.
We are sorry, but we are not able to refund shipping costs. All costs associated with returning products are your responsibility.

In case of further questions please send us en email at: info@bahnsteiga.de